Terms & conditions:
Polarity Coaching & social media content by Masculine Polarity

1. Introduction

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This document outlines the Terms and Conditions (hereinafter referred to as the "Agreement") for the coaching services called “Polarity Coaching”, provided by Masculine Polarity (hereinafter referred to as the "Company" or “The Company”), either in person or online (via internet). “Polarity coaching” also includes the (free or paid) content that is made by Masculine Polarity on its website and social media channels (Instagram, Twitter & YouTube), independently of the Polarity Coaching you can receive on an individual basis. By engaging with our coaching services, our website and the social media channels of Masculine Polarity, you (hereinafter referred to as “The Client") agree to understand, and be bound by, the terms and conditions set forth in this Agreement.

 

2. Scope of Services

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Polarity Coaching offers directive, solution-based, and challenging coaching services, focusing on three key areas: Authenticity, Love Life, and Career (“Purpose”). Our coaching services include, but are not limited to, the following:

 

a. Authenticity: Aiming to support and facilitate The Client in;

Finding his/her true self. Being the best version of herself/himself. Establishing self-esteem, self-love & self-respect. Setting healthy boundaries and honoring his/her thoughts, feelings & behaviors. Trusting himself/herself and self-acceptance. Finding, respecting and embodying his/her personal core values. Genuine and effortles self-expression.

b. Love Life: Aiming to support and facilitate The Client in;

Improving his/her satisfaction with his/her single life & his/her relationship(s). Understanding (and dealing with) the other sex. Creating awareness of- and gaining practical skills in- the concept of ‘sexual polarity’ (masculine polarity & feminine polarity). Learning about evolutionary psychology and human behavior. Figuring out his/her preferred partner qualities. Meeting new people and developing social skills.

c. Career (“Purpose”):  Aiming to support and facilitate The Client in;

Finding his/her purpose. Setting and achieving his/her goals. Discovering his/her vision and direction in life. Discovering and engaging in his/her career, hobbies & passions. Breaking his/her goals into (small) steps. Creating routines and developing discipline in his/her life. Discovering his/her talents and acquiring skills.

 

3. Client Agreement

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3.1. By engaging with our coaching services, The Client agrees to:

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a. Actively participate in the coaching process, maintaining open and honest communication with the coach.

b. Commit to making the necessary changes in his/her thoughts, behaviors, and actions to achieve his/her desired outcomes.

c. Accept responsibility for his/her choices, decisions, and actions, acknowledging that his/her success in the coaching process depends on his/her dedication and effort.

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3.2. Limitations of Coaching Services

 

The Client understands and acknowledges that the coaching services provided by The Company:

 

a. Are not intended to replace or substitute professional advice or services in areas such as legal, medical, mental health, financial, business, or other fields. The Client should consult with professionals in these areas as necessary.

b. Do not constitute a therapeutic or counseling relationship. If The Client needs therapeutic or psychological support, it is their responsibility to seek help from a qualified professional.

 

By engaging with the coaching services of The Company, The Client acknowledges understanding of and agreement with these limitations. The Client confirms that he/she has read and understood this document and that he/she has had the opportunity to seek independent legal advice before entering into this Agreement.

 

4. Confidentiality

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The Company is committed to maintaining the confidentiality of all information shared by The Client during the coaching sessions. The Company will not disclose any personal or sensitive information about The Client without his/her prior written consent, except as required by law or in case of imminent harm to The Client or others.

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5. Cancellation and Rescheduling Policy

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The Client must provide at least 24 hours' notice to cancel or reschedule a coaching session. Failure to do so may result in forfeiture of the session and associated fees. The Company reserves the right to reschedule sessions in case of emergencies or unforeseen circumstances.

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6. Limitation of Liability

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a. Coaching Services

The Company's coaching services are designed to support The Client in achieving his/her goals; however, The Company does not guarantee specific outcomes or results. The Client acknowledges that he/she is solely responsible for his/her choices, decisions, and actions, and that The Company is not liable for any loss, damage, or adverse consequences arising from The Client's participation in the coaching process.

 

b. Limited Liability

To the maximum extent permitted by applicable law, in no event shall The Company, its affiliates, agents, directors, employees, suppliers, or licensors be liable for any direct, indirect, punitive, incidental, special, consequential, or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data, or other intangible losses, that result from the use of, or inability to use, the coaching services of The Company. Under no circumstances will The Company be responsible for any damage, loss, or injury resulting from hacking, tampering, or other unauthorized access or use of the coaching services or the information contained therein.

 

The Company assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from The Client's access to and use of the coaching services; (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein; (iv) any interruption or cessation of transmission to or from the coaching services; (v) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our services by any third party; (vi) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the coaching services; and/or (vii) The Client content or the defamatory, offensive, or illegal conduct of any third party.

 

The Company’s liability shall be limited to the maximum extent permitted by law. The Client acknowledges and agrees that he/she assumes full responsibility for his/her use of the coaching services, and that if he/she is dissatisfied with any aspect of his/her dealings with The Company, The Client's sole and exclusive remedy is to discontinue using the coaching services of The Company.

 

By engaging with the coaching services of The Company, The Client agrees to the limitations of liability set forth in this Agreement and acknowledges that without his/her agreement to this term, the fees charged for the coaching services would be higher. The Client acknowledges that he/she has read and understood this document and that he/she has had the opportunity to seek independent legal advice before entering into this Agreement.

 

7. Disclaimer: Coaching Services vs. Psychological or Psychiatric Therapy

 

a. Purpose of Coaching Services

Polarity Coaching offers directive, solution-based, and challenging coaching services designed to support The Client in his/her personal and professional development, with a focus on authenticity, love life, and career (“Purpose”). The coaching services of The Company aim to provide guidance, encouragement, and tools to help The Client achieve his/her goals and enhance his/her overall well-being.

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b. Not a Substitute for Therapy

It is important to clarify that the coaching services of The Company are not intended to replace or serve as psychological or psychiatric therapy in any way, shape, or form. The coaching services of The Company are not designed to diagnose, treat, or manage mental health conditions, emotional disorders, or any other psychological and/or psychiatric issues. The coaches of The Company are not licensed therapists, and the coaching sessions of The Company should not be considered a form of therapy or counseling in any way, shape or form.

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c. Client's Responsibility

The Client acknowledges and agrees that it is his/her sole responsibility to seek the appropriate professional help in situations involving psychological and/or psychiatric issues and/or situations. If The Client is currently undergoing therapy or psychiatric treatment and/or has a history of mental health concerns, The Client is encouraged to consult with his/her healthcare provider before engaging in our coaching services to ensure that it is suitable and beneficial for his/her unique circumstances.

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d. Referral to Appropriate Professionals

If, during the course of the coaching relationship, the coach of The Company identifies that The Client may benefit from professional psychological or psychiatric support, the coach of The Company may recommend that The Client seeks appropriate help from a licensed mental health professional and/or therapist, and refer The Client to a mental health professional and/or therapist. The Client is under no obligation to follow the coach’s recommendation/referral, but the coach of The Company reserves the right to discontinue the coaching services of The Company if he/her believes that The Client's needs are beyond the scope of his/her expertise and/or services.

 

e. Limitation of Liability

The Client acknowledges and agrees that he/she is solely responsible for his/her choices, decisions, and actions, and that The Company is not liable for any loss, damage, or adverse consequences arising from The Client's participation in the coaching process or his/her reliance on the coaching services as a substitute for professional psychological and/or psychiatric help.

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By engaging with our coaching services, The Client confirms his/her understanding of this disclaimer part of the terms and conditions and agrees to its terms. The Client acknowledges that he/she has read and understood this disclaimer as a part of  the terms and conditions, and that he/she has had the opportunity to seek independent legal advice before entering into this Agreement.

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8. Payment and Fees

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The Client agrees to pay for the coaching services in accordance with the agreed-upon fee structure, which may include single-session fees or package rates. Payment is due prior to each coaching session and/or as per the agreed-upon payment schedule. Payment can be realised at once or through the use of Preauthorized debit. The Company reserves the right to ask for a down payment. Failure to make timely payments may result in the suspension or termination of coaching services.

 

a. Payment Options

The Client has two options for paying for the coaching services of The Company:

 

i. Pay in full upfront: The Client may choose to pay the entire amount for the coaching service package before the start of the coaching sessions. If The Client opts for this payment method, The Client will receive a 5% discount on the total package price. The Client must make this payment before the commencement of the coaching services of The Company. In the event that The Client decides to cancel the coaching services after making a full upfront payment, the cancellation and refund policy, as outlined in Section 9.d., will apply.

 

ii. Down payment and preauthorized debits: Alternatively, The Client may choose to make a down payment and pay the remaining balance using preauthorized debits, as detailed in Sections 9 and 10 of this Agreement.

 

b. Payment Due Dates

If The Client chooses to pay in full upfront, payment is due prior to the commencement of the coaching services of The Company. For The Client opting for the down payment and preauthorized debit option, payment is due in accordance with the agreed-upon payment schedule.

 

c. Payment Methods

Payments can be made via bank transfer, PayPal, or other approved payment methods as specified by The Company.

 

By choosing the preferred payment option and making the corresponding payment, The Client confirms his/her understanding of, and agreement with, these terms and conditions.

 

9. Down payment

 

a. Down Payment Requirement

The Client is required to make a down payment to The Company for certain (coaching) services, packages, or programs as specified by The Company. The down payment serves as a commitment by The Client to engage in the agreed-upon coaching services and helps The Company allocate resources and schedule coaching sessions accordingly.

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b. Down Payment Amount and Payment

The amount of the down payment will be determined by The Company based on the specific coaching services, packages, or programs selected by The Client. The Company will communicate the exact amount of the down payment precisely. The Client agrees to pay the down payment in accordance with the payment method and schedule agreed upon between The Client and The Company. Failure to make the down payment in a timely manner may result in the cancellation of the coaching services, packages, or programs.

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c. Application of Down Payment

The down payment will be applied towards the total cost of the agreed-upon coaching services, packages, or programs. Following the payment of the down payment, The Client will be responsible for paying the remaining balance in accordance with the agreed-upon payment schedule and method, which may include one-time payments, recurring payments, or installment plans.

 

d. Cancellation and Refund Policy

If The Client decides to cancel the coaching services of The Company, packages, or programs before the commencement of the services, he/she must provide written notice to The Company. The Company will refund the down payment, subject to the following conditions:

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a. Cancellations made within a specified period (e.g., 14 days) from the date of the down payment: The Client will receive a full refund of the down payment.

b. Cancellations made after the specified period: The Company may retain a portion of the down payment as a cancellation fee to cover administrative costs, resource allocation, and scheduling disruptions. The specific amount of the cancellation fee will be determined by The Company and communicated to The Client in writing.

 

If The Client cancels the coaching services after it has commenced, the down payment will not be refundable, and The Client may be responsible for additional fees or charges as specified in the overall terms and conditions of the coaching services of The Company.

 

e. Non-Transferability

The down payment is non-transferable and may not be applied to other coaching services, packages, or programs offered by The Company without the express written consent of The Company.

 

By making a down payment for the coaching services of The Company, The Client confirms his/her understanding of, and agreement with, these terms and conditions of down payments. The Client acknowledges that he/she has read and understood this document and that he/she has had the opportunity to seek independent legal advice before entering into this Agreement.

 

10. Payment via Preauthorized Debit (via bank account/wire transfers/PayPal’s recurring payment method)

 

a. Preauthorized Debit Agreement

By agreeing to the use of preauthorized debit via means of bank account/wire transfers/PayPal as a payment method for the coaching services of The Company, The Client authorizes The Company to initiate recurring electronic fund transfers from The Client's designated bank account or PayPal account to cover the cost of the agreed-upon coaching services. This preauthorized debit agreement will remain in effect until The Client provides The Company with a written notice of termination, as outlined in Section 9.d. of this document.

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b. Client Authorization and Approval

The Client confirms that he/she has provided accurate and complete information about his/her bank account or PayPal account, and has the necessary authority to authorize The Company to initiate preauthorized debits. The Client agrees to notify The Company promptly of any changes to his/her bank account information, including account numbers, bank names, or branch details. Failure to provide accurate and up-to-date information may result in delayed or missed payments and the possible suspension or termination of the coaching services of The Company.

 

c. Payment Schedule and Amount

The Client and The Company will agree upon a payment schedule and amount for the coaching services, which may include one-time payments or recurring payments at a specified frequency (e.g., monthly or quarterly). The Company will provide The Client with a written confirmation of the payment schedule and amount, including the date of the first preauthorized debit and any subsequent debits.

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The Company reserves the right to adjust the payment amount or schedule as needed, based on changes to the coaching services or fees. The Client will be notified in writing of any such changes at least 10 days before the effective date of the change.

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d. Termination or Modification of Preauthorized Debit Agreement

The Client may terminate or modify this preauthorized debit agreement at any time by providing written notice to The Company at least 30 days before the next scheduled debit. Termination or modification of this agreement does not absolve The Client of his/her obligation to pay any outstanding fees or charges for the coaching services of The Company.

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In the event of termination or modification, The Client and The Company may agree on an alternative payment method for the coaching services of The Company, subject to The Company's approval.

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e. Disputes and Refunds

The Client has the right to dispute any preauthorized debit that he/she believes was unauthorized or incorrect. In such cases, The Client must notify The Company in writing within 30 days of the disputed transaction. The Company will investigate the matter and, if necessary, issue a refund or make the appropriate adjustments to The Client's account.

 

By agreeing to the use of preauthorized debit as a payment method, The Client confirms his/her understanding of and agreement with these terms and conditions. The Client acknowledges that he/she has read and understood this document and that he/she has had the opportunity to seek independent legal advice before entering into this Agreement.

 

11. Intellectual Property

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The Client acknowledges that all materials, information, and resources provided by The Company during the coaching sessions, including but not limited to worksheets, documents, and tools, are the exclusive property of The Company. The Client agrees not to reproduce, distribute, or share these materials with any third party without the prior written consent of The Company.

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12. Force Majeure

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Neither party shall be held responsible or liable for any delay or failure to perform its obligations under this Agreement due to unforeseen circumstances or causes beyond its reasonable control, including, without limitation, acts of God, natural disasters, war, terrorism, labor disputes, strikes, pandemics, or governmental actions.

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13. Governing Law and Dispute Resolution

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This Agreement shall be governed by and construed in accordance with the laws of The Netherlands. Any disputes arising from or relating to this Agreement shall be subject to the exclusive jurisdiction of the courts of the Netherlands. In the event of any dispute arising out of or relating to this Agreement, the parties agree to negotiate in good faith to resolve the matter amicably. If the parties are unable to resolve the dispute within 30 days of initiating negotiations, either party may submit the dispute to mediation or any other alternative dispute resolution method agreed upon by the parties. If the dispute remains unresolved after mediation, either party may initiate legal proceedings in the appropriate court.

 

14. Complaints Procedure

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a. Lodging a Complaint: If The Client has any complaints or concerns regarding the coaching services provided by The Company, The Client is encouraged to communicate these concerns by sending an email to mason@masculinepolarity.com. The Client should provide a detailed description of the complaint, including any relevant dates, times, locations, individuals involved, and any attempts made to resolve the issue.

b. Acknowledgment of Complaint: Upon receiving a complaint, The Company will send an acknowledgment to The Client within [e.g., five business days] and will initiate an investigation into the matter.

c. Investigation and Resolution: The Company will endeavor to investigate and resolve all complaints promptly and fairly. The Client will be informed about the outcome of the investigation and any actions taken in response to the complaint. The resolution of the complaint will be communicated to The Client in writing within [e.g., 30 days] of receiving the complaint.

d. Unresolved Complaints: If The Client is not satisfied with the resolution provided by The Company, The Client may escalate the complaint to an independent third-party mediator or relevant authority, as appropriate.

 

By agreeing to these terms and conditions, The Client confirms understanding of and agreement with this complaints procedure.

 

15. Amendments and Modifications

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The Company reserves the right to amend or modify these Terms and Conditions at any time. The Client will be notified of any changes via email or other communication methods. Continued use of the coaching services of The Company following the notification of changes shall constitute The Client's acceptance of the revised Terms and Conditions.

 

16. Entire Agreement

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This Agreement constitutes the entire understanding and agreement between The Client and The Company with respect to the coaching services, and supersedes all prior and contemporaneous agreements, understandings, or representations, whether written or oral. No amendment, modification, or waiver of any provision of this Agreement shall be effective unless in writing and signed by both parties.

 

By engaging with the coaching services of The Company, and the social media content of The Company (Instagram, YouTube, Twitter), The Client agrees to be bound by the terms and conditions set forth in this Agreement, including any disclaimers. The Client acknowledges that he/she has read and understood this Agreement and that he/she has had the opportunity to seek independent legal advice before entering into this Agreement.